FAQS

We are sorry to hear this, please contact our customer service team at nzcustomerservice@optipharm.com.au supplying an image of what you have received. Please remember to include your details and order number for our team to refer back to

Yes, you can, the only way this would be possible is if your order hasn’t been despatched. We would recommend emailing us at nzcustomerservice@optipharm.com.au, to make the change. However please keep in mind that this is subject to what we have in stock as what you are requesting may not be available at the time of purchase.

We would like to resolve this and make things right. Please email us at nzcustomerservice@optipharm.com.au supplying your order or invoice number. Once we have received the enquiry, our team will be able to resolve this issue and will take appropriate action if applicable.

We are sorry to hear that you have received the wrong product. Email us at nzcustomerservice@optipharm.com.au, please state your concern and specify the error made on your order. Ensure to have your order details ready so we can look at the invoice and rectify this.

It is recommended that you wait until you have finished breast feeding before commencing the Optislim Program. Rest assured, the Optislim meal replacements contain no harmful ingredients, the only concern, is the restriction of calories and certain foods as you try to lose weight. Breast feeding women require a range of foods and nutrients to produce a good quality and quantity of breast milk.

In saying this, our recommendation is cautionary and does not account for your individual circumstances. It is further recommended to see your Healthcare professional for any advice before commencing any weight loss program regarding the appropriate time to commence the program.

Please be advised the majority of the Optislim product range does contain gluten. The only varieties available in our range which do not contain gluten:

• Optislim VLCD & LCD Soup range – Chicken, Tomato and Pumpkin
• Healthy Option Meals – Beef Stroganoff
• Optislim Platinum Plus Shakes

There is only a small amount of lactose in the sachets. The amount for each is approximately the same as 1/3 of the lactose found in 1 glass of milk.

Depending on how crucial your current medical status is in relation to your lactose intolerability, you may still able to consume our Shakes.
Please feel free to contact our customer service team if you would like the exact amount of lactose, for any products we would be happy to provide you with that information.

• The majority of Optislim products are suitable for vegetarians that being lacto or ovo.
  The only Optislim products that are not suitable for vegetarians is the Chicken soup and the following Healthy Option Meals below:

Beef Stroganoff, Chunky Beef & Potato hotpot, Butter Chicken, Beef Tomato & Ancient Grain Soup, Chicken & Vegetable Soup

• Most of our range is Halal certified with the exclusion of our Optislim Bars, Optislim Healthy option meals and the Detox Products.

Please see the following Optislim products below that are Halal certified:

• Optislim Life LCD Shakes – All flavours
• Optislim Life Soups – All flavours
• Optislim Classic VLCD Shakes –All flavours
• Optislim Platinum VLCD Shakes – All flavours
• Optislim VLCD Soups – All flavours

Optislim Platinum Plus – All flavours

If you have any medical conditions or are taking any medication we recommend that you seek advice from your healthcare professional. Rest assured, the products themselves are safe to use however various factors need to be considered when undertaking a VLCD Program.

We recommend drinking Optislim Coconut and Lemon (48 hours detox) 4 times per day in between meals, for the best results consume fruits, vegetables, unsweetened jelly, and clear soups. It is best to avoid processed foods and grains, ensure that you are drinking a minimum of 1-2 litres of water whilst on the detox.

Click HERE for our detox meal plan

It is best to prepare the shake just before consuming as the shake becomes more viscous over time due to the prebiotic fibres. Storing the shake for later consumption also alters the pH levels of the shake which begins to change over time to a more alkaline state, this will affect the nutritional value to those vitamin and minerals that are sensitive to this state.

As the prebiotic fibres begin to positively impact your gut microbiome, certain side effects such as bloating and wind can be experienced, this is a good sign that the product is working. This happens because fibre isn’t broken down in the stomach or small intestine, it gets passed through to the large intestine where enzymes go to work on breaking it down.

Drinking lots of water will help and rest assured that this symptom will subside as the enzymes in your body increase to handle the new load of fibre in your diet.

Headaches may be experienced for those who drop their daily processed sugar content in favour of the shakes and improved evening meals, this typically only lasts a couple of days.

Quick and easy takes the guess work out of losing weight, each shake contains the right amount of calories and nutrients for healthy weight loss. Not to mention, they taste great.

25 vitamins & minerals to boost your immune system.

L-carnitine (in plant-based variant only) to help you to burn fat and boosts your metabolism to help you lose weight.

Green tea extract to help burn fat.

OptiBiome® (prebiotic fibre) that keeps you fuller for longer and promotes gut health.

Collagen (animal origin) to keep your skin looking its best. (Excludes Plant-Based)

OptiBiome is a revolutionary new weight-loss ingredient that is designed to reduce cravings, keep you fuller for longer and improve digestion/gut health. It contains a unique blend of ingredients that have been scientifically proven to help promote weight loss.

• OptiBiome helps to reduce hunger and cravings: OptiBiome contains a unique blend of ingredients that have been specifically selected to reduce hunger and cravings
• Improved digestion: OptiBiome also helps to improve digestion and absorption of nutrients. It contains prebiotic fibre, which helps to feed the good bacteria in the gut and promote a healthy microbiome. This may help to reduce bloating and improve nutrient absorption.
• Improved gut health: OptiBiome supports digestive health by maintaining and improving the gut microbiome, by promoting gut microbiome diversity and a healthy intestinal bacterial balance.

Replace up to two meals per day and have a well-balanced third meal and snacks.
Drink an additional minimum of 2 litres of water per day.

Please be advised: The For Her Shakes should not be used as a total diet replacement. It is formulated as a Low-Calorie Diet (LCD)to be used in conjunction with regular healthy meals.

Shop the For Her range here.

The For Her follow the same principle of creating a calorie deficit to enable your body to burn fat to lose weight. The main difference is that the For Her shakes are an LCD, requiring you to restrict your calorie intake but with more allowance and flexibility compared to a VLCD. An LCD allows you to consume between 1000-1800 calories per day with regular meals and snacks incorporated.

Meal replacements that are an LCD are formulated to provide you with 2/3 of your recommended daily intake of essential nutrients so it is important that the remainder of your RDI’s are made up from a balanced-meal and snacks.

Yes, our Optislim For Her Shakes are gluten-free!

Please be advised, our Optislim PLANT-BASED For Her shakes CONTAIN gluten.

Shop the For Her range here.

Yes, our Optislim PLANT-BASED For Her shakes are suitable for a vegan diet.
Please be advised our Optislim For Her Shakes are NOT suitable for a vegan diet.

Shop the Plant-Based range here.

Yes, our Optislim PLANT-BASED For Her shakes are suitable for a vegetarian diet.
Please be advised, our Optislim For Her Shakes do contain collagen from animal origin.

Shop the For Her Range here.

Our Optislim For Her Shakes are not Halal certified.
Please be advised, our Optislim Plant-Based For Her shakes are halal suitable but not certified.

Shop the Plant-Based range here.

Yes – If you are a type 2, non-insulin dependent diabetic. However, it is important to maintain regular contact with your doctor during the program as your medication levels may need to be adjusted.

Please note: As an insulin dependent diabetic you would need to consult your doctor to check that this type of diet is appropriate for you.

Shop our For Her range here.

The Optislim For Her shakes and Plant-Based shakes are mixed with water.
Please see above ‘How to use’ for directions.

Yes, it is considered to have active ingredients.

Active ingredients are often referred to in either skincare or pharmaceutical products. Active ingredients are ingredients that create a physiological change in the body. For example, a Panadol capsule would contain the active ingredient inside the capsule however, the capsule itself would be ‘inactive’ as it is only the carrier for the medication.

In the case of food, most ingredients would be considered ‘active’ as there are macronutrients such as calories, protein, carbs etc that have a physiological impact on the body as well as the micro-nutrients like the vitamins and minerals.

For food, the ‘active’ component of the ingredient is typically referred to as a nutrient rather than an active ingredient.

The Optislim For Her Shakes contain Sucralose and Stevia.
Sucralose is a no-calorie, high quality sweetener that is made from sugar and tastes like sugar.

Each flavour in our ranges varies in taste as they all contain slightly different ingredients for added benefits.

We strive to produce a product that suits a variety of tastes whilst maintaining its nutritional profile as a meal replacement product. We understand that each person has their own preference in taste, and highly advise you to view our samples list!

Shop our samples here.

If you have any medical conditions or are taking any medication we recommend that you seek advice from your healthcare professional so that we can assist you in using the best product for you. Rest assured, the products themselves are safe to use however various factors need to be considered when introducing a new diet.

It’s important to remember that weight loss varies from person to person depending on many factors such as start weight, age, metabolism, if you’re doing exercise, how many meals you’re replacing and if you have any medical conditions.

Generally, when you are on the Optislim meal replacement program, you can expect lose about 1 kg a week, more or less depending on the above factors.

Our Optislim VLCD range is flexible, there are three phases to choose from to suit your weight loss goals.

• Rapid Weight Loss (Replace 3 meals a day)
• Steady Weight Loss (Replace 2 meals a day)
• Easy Maintenance (Replace 1 meal a day)

We at Optislim believe that the healthiest way to lose weight is to reduce calorie intake whilst still providing all the vitamins, minerals, proteins and carbohydrates the body needs to function normally. We have a list of recommend food to incorporate whilst on our weight loss program to ensure that you achieve the best results. To view recommended foods go to VLCD Leaflet

Yes of course, the steady weight loss phase includes 1-2 healthy snacks, this also applies if you decide to replace one meal a day. We advise consuming snacks between your meals so that you don’t feel hungry but ensuring that total calories do not exceed the average daily allowance. Snacks are an important part of the program and should be under 100 calories. They not only help regulate metabolism but they assist with feeling hungry therefore, reducing the chances of binge eating.

It is okay to have coffee or tea while you are on the program, however, it is important to remember that if you are incorporating it into your diet you are also adding calories so it is best to have it in moderation. Try having no more than 2 a day.

There are also few ways that you can reduce the amount of calories in coffee:

• Reducing the amount of sugar and milk that you have
• Using skim milk instead of full cream
• Using a sweetener such as ‘Equal’ or ‘Sugarine’ instead of sugar

No, by following your daily calorie allowance, this provides you’re body with less energy than it needs for its basic function therefore, you will still lose weight even if you don’t exercise. But of course the more exercise you do the more weight you will lose, so you are in full control of the pace of your weight loss.

Our Optislim VLCD range is quite flexible where you can replace a 1, 2 or 3 meals per day. If you are replacing 1-2 meals per day, you can continue on this phase for as long as you need to. However, if you are replacing 3 meals, keep in mind that this phase is designed to produce rapid weight loss for people with a BMI greater than 30. We recommend that this phase is followed no longer than 3 weeks without medical supervision and a maximum of 12 weeks under medical supervision.

It is very important to consume at least 2 litres of water daily, in addition to the water/skim milk used to prepare the shakes. Adequate fluid intake is extremely important to ensure that the body remains hydrated and that the waste products from the fat burning process are eliminated from the body. To make water more interesting try infusing it with fruit such as lemon, lime, orange or fresh berries.

It is advised not to be consumed by children or adolescents as children need a wide range of nutrients for healthy growth and development however, this advice does not take into account your individual circumstances. Optislim can be consumed by children but only with approval and under supervision from a Healthcare Professional, if it is seen that weight loss is of more benefit to their current health situation.

We recommend people over the age of 65 seek medical advice before beginning the Optislim program. Rest assured, the products themselves are safe to use however various factors need to be considered for this age bracket relating to current medical status and whether you are taking any medications as some medications require restrictions with certain vitamins and minerals which the Optislim products do contain.

Our Optislim VLCD and Optislim VLCD Platinum are formulated as a complete meal replacement meaning that you will receive all your daily nutritional requirements when you use three per day.

Optislim VLCD is mixed with water and the Platinum is mixed with skim milk. The Platinum range also contains additional ingredients to further assist with your weight loss. These include Glucomannan to help keep you fuller, Ginseng to help with your energy levels and Green Coffee Extract to help with fat burning.

It is important to use skim milk whilst on the Platinum shakes as they are not nutritionally complete without this added ingredient. However, the Platinum shakes can be made up with water, almond or coconut milk as a snack. Please note: when mixing with anything other than milk, it will change the nutrient values depicted on the nutritional panel such as calories and fats, making it difficult to track how much of each nutrient you are having daily.

Because of the fibres in the shake, it is normal for it to become more viscous over time therefore, it is important to drink it immediately after preparation.

OptiBiome promotes a longer feeling of fullness by gently expanding in the stomach and gelling activity delays gastric emptying.

OptiBiome promotes a longer feeling of fullness by gently expanding in the stomach and gelling activity delays gastric emptying.

OptiBiome stimulates the growth of positive bacteria in the digestive tract and may even assist with IBS according to a case study.

Consumer studies show an average weight loss of up to 1.3kgs per week and reduced calorie intake and lower levels of cravings.

It is quite normal to experience increased wind/flatulence as the body adjusts to the extra fibre from the shake and will naturally improve after a few days. We suggest drinking lots of water to assist the breakdown of these fibres. Headaches can also be a normal side effect as your body adjusts to your new diet and lower sugar intakes, this typically lasts a couple of days. If symptoms persist, please seek advice from your Healthcare Professional.

Contact one of our customer service team members at customerservice@optipharm.com.au or call us Monday to Friday between 9am-5pm AEST.